Questions and Answers
Our refund policy is valid for 14 days after you receive your purchase for all UK, US, EU and Canada customers. Unfortunately, after this period, we are unable to offer a refund. You must fill in the correct paperwork and return the items in this period, any items received without or the correct return form will be automatically sent back to the customer and a shipping cost of £9.99 will be deducted from the total, any items returned outside of this 14 day period will be rejected. Items sent back due to missing paperwork or incorrect paper work may cause the 14 day deadline to be missed and the responsibility is solely on the customer.
Customers must make arrangements for the collection of the suit if they try and return the suit outside of the 14 days, we will not take on extra delivery cost for this mistake
Customer must insure the suits are back with us by the 14th day.
For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received.if anything is kept we take the original price out and the remains is refunded.
For the festive period, an extended return policy is now available, customers who select the “Delivery Before Xmas (Extended Return Policy)” have until the 7th of January 2023 to return the suit or decide on an exchange, regardless of when the purchase was made or received. This option is available for a limited time only and is available at the checkout only when valid. Any suits purchased with another delivery option will fall into our standard 14 day return policy.
To return any suit within this period please email firstname.lastname@example.org, a dedicated team will assist you will all the instructions and forms required to get the suit back to us correctly.
Any item returned to us which is not in its original condition, is damaged or has missing parts for reasons not due to our error, will not be eligible for a refund or exchange.
Any suit which has been customised or made-to-measure has a strict no-returns policy; this includes all orders which have been hemmed to a particular length. Please note as mentioned in the kids suit product description, all kids suits are made to order and are custom made due to the variation in sizes. They are strictly nonrefundable
Refunds (if applicable)
Any item purchased may be returned without question for a full refund within 14 days of receiving the item, reasons include
The incorrect size has been ordered
The quality of the item is not to the customers satisfaction
The item delivered does not match the online description
Please note that the customer is responsible for all postage costs.
Once the returned item has been received it will be inspected and only we have the right to determine the returned product's condition. Your refund request will not be accepted if;
The items are damaged due to the fault of the customer or the return shipping process
The items contain any form of odour i.e perfume
The item's tags have been removed or the item has been altered in any way
Once approved we will process your return and issue a full refund within 7-14 working days.
Any items received outside of the 14 days will be resent back to the customer at their own expense, the customers will need to make their arrangements for the retrieval
We aim to represent our products as best as possible, Actual product colour may vary depending on the lighting of the pictures. Every monitor or mobile display has a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour. If you are not happy with the colouring of the suit you may ask to return but we cannot provide return shipping or reimburse for the shipping costs.
CHRISTMAS PERIOD ONLY
Only customers who purchase the gift option at the point of sale can return the item outside of the 14 days.
You have 10 days from the 25th December 2020 to return or exchange any items when the "Return/Exch After Xmas" gift wrap option is purchased with the item at checkout.
All b2b purchases are non refundable, companies who orders suits for business purposes or with the intention of reselling the products will do this at their own risk. Abitto will not take the risk for suits that are not sold on.
Wedding promotion Terms
The kids suit are dispatched and delivered within 10-12 working days from the point of Abitto receiving the measurements as they are custom made. Customers are expected to inform us of their intention on the Adult suit's I.e of a return within 2 working days of receiving the Adult suits, this allows Abitto to cancel the process of the kids suit. The kids suit are custom made and non refundable, returns or cancellation of the Adult order outside of the 2 working days will result in the cost of the kids suit and will be deducted from the grand total. This offer is not limited to 1 customer, customer's can use this offer several times as long as a minimum of 5 adult suits are purchased each time.