If you are unhappy with any of your item(s) you can return them to us at the address stated on our return form. You have 14 days from the delivery date to get in contact with us to state that you wish to return your items to us and a further 14 days to return the items to us. Unfortunately, after this period, we are unable to offer a refund. You must fill in the correct paperwork and return the items in this period, any items received without tags or return form will be automatically sent back to the customer and a shipping cost of £9.99 will be deducted from the total. Items sent back due to missing paperwork or incorrect paperwork may cause the return deadline to be missed and the responsibility is solely on the customer.
Customers must make arrangements for the collection of the suit if they try and return the suit outside of the return period, we will not take on extra delivery cost for this mistake
Customers must ensure the suits are returned to us within our return period in order to receive a refund. For your item to be eligible for a return, it must be unused and be returned in the same condition in which it was received. The cost for the return request is £7.99 which will be deducted from the total refund due. If anything is kept, we take the original price out and the remains is refunded.
Customer who wish to cancel their order within 1hrs of being placed, please email orders@abitto.com with your order number. After the 5 hour period he customer can no longer cancel the order and will need to wait to receive the order, the customer can send the item back for a refund. Within the 1hr period, A refund will be issued within 3-5 working days from the email of acceptance. Any cancellations requests received outside of this period will not be accepted. Any Custom made orders can not be cancelled after the 5hrs. Abitto reserves the right to cancel any order.